Cookie policy

This website uses cookies.

Cookies are text files containing small amounts of information which are downloaded to your device (e.g. computer, tablet, mobile phone) when you visit a website.

Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user's device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improves the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at:

https://ico.org.uk/for-the-public/online/cookies/

For a video from Google that explains cookies visit: https://www.youtube.com/watch?v=TBR-xtJVq7E

Remarketing

Google remarketing is a method of advertising.

If you visit our website, you may subsequently see adverts from us when you navigate the internet.

Google works with a large number of websites across the internet that you may visit. To help us reconnect with you, Google can re-display our adverts to you via these websites.

Cookie list

Below is a list of the cookies used on this website.

Cookies for website delivery and functionality

The cookies described below contribute to how our website is displayed and your experience of it when navigating between pages.

Cookie list and descriptions
Cookie origin: Microsoft 
Cookie name Cookie duration Cookie description
ASP.NET_Sessionid Browser session Used to ensure that, for every browsing session, visitor page requests are routed to the same server. This helps ensure a smooth experience when using our website.

This cookie does not collect any personally identifiable data.

For more information, visit the Microsoft website: https://msdn.microsoft.com/en-us/library/ms178194.aspx

Cookie list and descriptions
Cookie origin: Stackpath 
Cookie name Cookie duration Cookie description
SPSI
PRLST
adOtr
UTGv2
Browser session Stackpath is a Content Distribution Network, it hosts cached versions of our website on a number of its servers. Your ASP can then find the best route for serving our website, in order to load it as quickly as possible.

This cookie does not collect any personally identifiable data.

For more information, visit the Stackpath website: https://www.stackpath.com/

Cookie list and descriptions
Cookie origin: Commercial Trust
Cookie name Cookie duration Cookie description
ctrustcookiepolicy 1 year, or until deleted Our cookie policy pop-up is displayed to website visitors. This cookie stops the pop-up reappearing if a website visitor navigates away from the page they arrive at. This cookie stops the policy pop-up reappearing when a visitor re-visits the website within one year of a previous visit, unless cookies are deleted.
ctrustinterstitial 30 days, or until deleted Website visitors may be asked, via a website pop-up, whether they would be interested in receiving landlord news and lender deals from us. This cookie ensures the pop-up is only displayed once.

These cookies do not collect any personally identifiable data.

Cookies for website monitoring and marketing performance

The cookies described below relate to our use of:

Google Analytics – used to track and report on traffic that visits our website
Hotjar – used to monitor mouse clicks and screen scrolls so we can understand how visitors use our website
Commercial Trust tracking – used to both personalise a visitor’s experience of our website and to record which of our advertising campaigns is driving traffic to our site.

Cookie list and descriptions
Cookie origin: Google Analytics
Cookie name Cookie duration Cookie description
_ga 2 years Used to distinguish users
_gid 24 hours Used to distinguish users
_dc_gtm_<property-id> 1 minute Restricts the number of calls made to the Google Analytics API
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP (Accelerated Mobile Page) Client ID service. Accelerated Mobile Pages are those designed to load quickly on a mobile device.
_gac_<property-id> 90 days Contains marketing campaign related information for website visitors.
_utma 2 years from set/update Tracks the first and last visit of each visitor to our website
_utmb 30 mins from set/update Sets a timestamp when a visitor enters our website
_utmc Expires at end of browser session Sets a timestamp after 30 minutes, if another page view does not occur. Works with _utmb to work out how long a visitor is on our website.
_utmt 10 minutes Restricts the number of calls made to the Google Analytics API
_utmz 6 months from set/update Stores the traffic source or campaign that explains how a visitor has reached our website.
_gaexp Typically 90 days Google Analytics enables experiments to be run which seek to demonstrate how website visitors respond to different pages, page layouts, or content. This cookie is used to determine a website visitor's inclusion in an experiment and the expiry of experiments a user has been included in. Duration is determined by the length of the experiment, but this is typically 90 days.

These cookies do not collect any personally identifiable data.

For more information, visit the Google Analytics website: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie list and descriptions
Cookie origin: Hotjar
Cookie name Cookie duration Cookie description
_hjIncludedInSample 365 days Hotjar software lets us monitor mouse movements, clicks and screen scrolls, so that we can assess how successfully website visitors find using our website. In order to identify the country a website visitor is in, the first three parts but not the fourth part of a user’s IP address is recorded. Data collected by Hotjar from our Website is for our internal use only. The information collected is used to improve website usability and is stored and used for aggregated and statistical reporting.

This cookie does not collect any personally identifiable data.

For more information, visit the Hotjar website: https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar

Cookie list and descriptions
Cookie origin: Commercial Trust tracking
Cookie name Cookie duration Cookie description
ctrustspotcode 30 days, or until deleted or overwritten Website visitors may reach our website having clicked through from an advert we have paid for. This cookie records a code we refer to as a “spotcode” that indicates to us which advertising source has generated the visit. This helps us optimise our marketing campaigns.
ctrustcampaign 30 days, or until deleted or overwritten Website visitors may reach our website having clicked through from an advert we have paid for. This cookie records the campaign name we assigned to the advertising that has generated the visit. This helps us optimise our marketing campaigns.
ctrustterm 30 days, or until deleted or overwritten Website visitors may reach our website having clicked through from an advert that we have paid to appear on a search engine when specific search phrases are used. This cookie records the search phrase that has generated the visit. This helps us optimise our marketing campaigns.
ctrustcmsid 10 days, or until deleted or overwritten If a website visitor interacts with a rates table, this cookie records the page the table is on. This helps us understand how visitors are using our website.
Ctrustpid 10 days, or until deleted or overwritten If a website visitor interacts with a product within a rates table, this cookie records the product in question. If the visitor submits an enquiry form, the details of the most recent product the user was looking at is passed on to the advisor handling the enquiry. This helps us understand how visitors are using our website and the type of product they are interested in when enquiring.
Ctrustuniqueid 10 days, or until deleted or overwritten If a website visitor requests a free download, this code is generated and added to a link sent to the individual by email. When the individual clicks through to the website, the code enables the document to be downloaded.

These cookies do not collect any personally identifiable data.

How to delete cookies

Below you can access information on private internet browsing and how to delete cookies within some commonly used internet browsers.

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