Cookie policy
This website uses cookies.
Cookies are text files containing small amounts of information which are downloaded to your device (e.g. computer, tablet, mobile phone) when you visit a website.
Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user's device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improves the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies here.
For a video from Google that explains cookies click here.
Remarketing
Google remarketing is a method of advertising.
If you visit our website, you may subsequently see adverts from us when you navigate the internet.
Google works with a large number of websites across the internet that you may visit. To help us reconnect with you, Google can re-display our adverts to you via these websites.
Cookie list
Below is a list of the cookies used on this website.
Cookies for website delivery and functionality
The cookies described below contribute to how our website is displayed and your experience of it when navigating between pages.
| Cookie origin: Microsoft | ||
| Cookie name | Cookie duration | Cookie description |
| ASP.NET_Sessionid | Browser session | Used to ensure that, for every browsing session, visitor page requests are routed to the same server. This helps ensure a smooth experience when using our website. |
This cookie does not collect any personally identifiable data.
For more information, visit the Microsoft website.
| Cookie origin: Commercial Trust | ||
| Cookie name | Cookie duration | Cookie description |
| ctrustcookiepolicy | 1 year, or until deleted | Our cookie policy pop-up is displayed to website visitors. This cookie stops the pop-up reappearing if a website visitor navigates away from the page they arrive at. This cookie stops the policy pop-up reappearing when a visitor re-visits the website within one year of a previous visit, unless cookies are deleted. |
| ctrustinterstitial | 30 days, or until deleted | Website visitors may be asked, via a website pop-up, whether they would be interested in receiving landlord news and lender deals from us. This cookie ensures the pop-up is only displayed once. |
These cookies do not collect any personally identifiable data.
Cookies for website monitoring and marketing performance
The cookies described below relate to our use of:
Google Analytics – used to track and report on traffic that visits our website
Google Tag Manager - Used to collect traffic and pass to go Google Analytics.
Hotjar – used to monitor mouse clicks and screen scrolls so we can understand how visitors use our website
Commercial Trust tracking – used to both personalise a visitor’s experience of our website and to record which of our advertising campaigns is driving traffic to our site.
| Cookie origin: Google Analytics | ||
| Cookie name | Cookie duration | Cookie description |
| _ga | 2 years | Used to distinguish users |
| _gid | 24 hours | Used to distinguish users |
| _dc_gtm_<property-id> | 1 minute | Restricts the number of calls made to the Google Analytics API |
| _gac_<property-id> | 90 days | Contains marketing campaign related information for website visitors. |
| _utma | 2 years from set/update | Tracks the first and last visit of each visitor to our website |
| _utmb | 30 mins from set/update | Sets a timestamp when a visitor enters our website |
| _utmc | Expires at end of browser session | Sets a timestamp after 30 minutes, if another page view does not occur. Works with _utmb to work out how long a visitor is on our website. |
| _utmt | 10 minutes | Restricts the number of calls made to the Google Analytics API |
| _utmz | 6 months from set/update | Stores the traffic source or campaign that explains how a visitor has reached our website. |
| _gaexp | Typically 90 days | Google Analytics enables experiments to be run which seek to demonstrate how website visitors respond to different pages, page layouts, or content. This cookie is used to determine a website visitor's inclusion in an experiment and the expiry of experiments a user has been included in. Duration is determined by the length of the experiment, but this is typically 90 days. |
| _gali | Browser session | Improves accuracy of analytics reports. |
| _gat_UA | 45 seconds | Restricts the number of calls made to the Google Analytics API. |
| 1P_JAR | 1 month | Registers statistical data |
| DSID | Browser session to 6 months | Links user activity across devices, if you are signed into a Google account. |
Not logged in to a Google account: May record IP address.
Logged into Google account: Any data you have already shared with Google.
For more information:
Google Analytics website: Google Analytics cookie usage
Click here to read the Google privacy policy.
Google Tag Manager
| Cookie origin: Google Tag Manager | ||
| Cookie name | Cookie duration | Cookie description |
| _hjTLDTest | Session | Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. |
Hotjar
| Cookie origin: Hotjar | ||
| Cookie name | Cookie duration | Cookie description |
| _hjIncludedInSample | 365 days | Hotjar software lets us monitor mouse movements, clicks and screen scrolls, so that we can assess how successfully website visitors find using our website. In order to identify the country a website visitor is in, the first three parts but not the fourth part of a user’s IP address is recorded. Data collected by Hotjar from our Website is for our internal use only. The information collected is used to improve website usability and is stored and used for aggregated and statistical reporting. |
This cookie does not collect any personally identifiable data.
For more information, visit the Hotjar website.
| Cookie origin: Commercial Trust tracking | ||
| Cookie name | Cookie duration | Cookie description |
| ctrustspotcode | 30 days, or until deleted or overwritten | Website visitors may reach our website having clicked through from an advert we have paid for. This cookie records a code we refer to as a “spotcode” that indicates to us which advertising source has generated the visit. This helps us optimise our marketing campaigns. |
| ctrustcampaign | 30 days, or until deleted or overwritten | Website visitors may reach our website having clicked through from an advert we have paid for. This cookie records the campaign name we assigned to the advertising that has generated the visit. This helps us optimise our marketing campaigns. |
| ctrustterm | 30 days, or until deleted or overwritten | Website visitors may reach our website having clicked through from an advert that we have paid to appear on a search engine when specific search phrases are used. This cookie records the search phrase that has generated the visit. This helps us optimise our marketing campaigns. |
| ctrustcmsid | 10 days, or until deleted or overwritten | If a website visitor interacts with a rates table, this cookie records the page the table is on. This helps us understand how visitors are using our website. |
| Ctrustpid | 10 days, or until deleted or overwritten | If a website visitor interacts with a product within a rates table, this cookie records the product in question. If the visitor submits an enquiry form, the details of the most recent product the user was looking at is passed on to the advisor handling the enquiry. This helps us understand how visitors are using our website and the type of product they are interested in when enquiring. |
| cookiesupdated | 1 month, or until deleted or overwritten | If Commercial Trust tracking cookies are updated, this cookie show on what day. |
| Ctrustuniqueid | 10 days, or until deleted or overwritten | If a website visitor requests a free download, this code is generated and added to a link sent to the individual by email. When the individual clicks through to the website, the code enables the document to be downloaded. |
These cookies do not collect any personally identifiable data.
Cookies for security and consents
| Cookie origin: Google | ||
| Cookie name | Cookie duration | Cookie description |
| APISID | 2 years | Used for security purposes. |
| CONSENT | 20 years | Used for cookie consent. |
| HSID | 2 years | Used for security purposes. |
| SAPSID | 2 years | Used for security purposes. |
| SID | 2 years | Used for security purposes. |
| SIDCC | 3 months | Used for security purposes. |
| SSID | 2 years | Used for security purposes. |
Not logged in to a Google account: May record IP address.
Logged into Google account: Any data you have already shared with Google.
For more information visit the Google privacy policy.
Cookies for advertising personalisation and preferences
| Cookie origin: Google | ||
| Cookie name | Cookie duration | Cookie description |
| DV | Browser session | Google ad personalisation. |
| IDE | 1 year | Google ad personalisation. |
| NID | 6 months | Used to remember your preferences and other information, such as your preferred language settings. |
| OGP | 2 months | Used by Google to save user settings when the user views pages with embedded content from Google Maps. |
| OGPC | 2 months | Used by Google to save user settings when the user views pages with embedded content from Google Maps. |
| ANID | 1 year | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
| _gcl_au | 3 months | Google AdSense for experimenting with advertisement efficiency |
| _gcl_aw | 3 months | Google Ads conversion tracking, is used by the conversion linker for click information |
| _gcl_dc | 3 months | Google Ads conversion tracking, is used by the conversion linker for click information |
| _gac_UA-XXXXXXXX-X | 3 months | Google Ads conversion tracking, is used for click tracking when using auto-tagging in Goggle Ads |
| Cookie origin: Microsoft | ||
| Cookie name | Cookie duration | Cookie description |
| MR | 6 months | Used to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations. |
Facebook tracking cookies
| Cookie origin: Facebook | ||
| Cookie name | Cookie duration | Cookie description |
| fr | 3 months | Facebook advertising - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _fbp | 3 months | Used by Facebook to deliver a series of advertisements |
Zopim Live Chat cookie
| Cookie origin: Zopim | ||
| Cookie name | Cookie duration | Cookie description |
| __zlcmid | 1 year | Used by Zopim to provide live customer service chat on our Site. ... We use Google Analytics to understand how our media campaigns work and how you interact with our website in order to improve the user experience. |
Click to read about Zendesk (Zopim) cookies.
How to delete cookies
Below you can access information on private internet browsing and how to delete cookies within some commonly used internet browsers.