Cookie policy

This website uses cookies.

Cookies are text files containing small amounts of information which are downloaded to your device (e.g. computer, tablet, mobile phone) when you visit a website.

Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user's device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improves the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies here.

For a video from Google that explains cookies click here.

Remarketing

Google remarketing is a method of advertising.

If you visit our website, you may subsequently see adverts from us when you navigate the internet.

Google works with a large number of websites across the internet that you may visit. To help us reconnect with you, Google can re-display our adverts to you via these websites.

Cookie list

Below is a list of the cookies used on this website.

Cookies for website delivery and functionality

The cookies described below contribute to how our website is displayed and your experience of it when navigating between pages.

Cookie list and descriptions
Cookie origin: Microsoft
Cookie nameCookie durationCookie description
ASP.NET_SessionidBrowser sessionUsed to ensure that, for every browsing session, visitor page requests are routed to the same server. This helps ensure a smooth experience when using our website.

This cookie does not collect any personally identifiable data.

For more information, visit the Microsoft website.

Cookie list and descriptions
Cookie origin: Commercial Trust
Cookie nameCookie durationCookie description
ctrustcookiepolicy1 year, or until deletedOur cookie policy pop-up is displayed to website visitors. This cookie stops the pop-up reappearing if a website visitor navigates away from the page they arrive at. This cookie stops the policy pop-up reappearing when a visitor re-visits the website within one year of a previous visit, unless cookies are deleted.
ctrustinterstitial30 days, or until deletedWebsite visitors may be asked, via a website pop-up, whether they would be interested in receiving landlord news and lender deals from us. This cookie ensures the pop-up is only displayed once.

These cookies do not collect any personally identifiable data.

Cookies for website monitoring and marketing performance

The cookies described below relate to our use of:

Google Analytics – used to track and report on traffic that visits our website
Google Tag Manager - Used to collect traffic and pass to go Google Analytics.
Hotjar – used to monitor mouse clicks and screen scrolls so we can understand how visitors use our website
Commercial Trust tracking – used to both personalise a visitor’s experience of our website and to record which of our advertising campaigns is driving traffic to our site.

Cookie list and descriptions
Cookie origin: Google Analytics
Cookie nameCookie durationCookie description
_ga2 yearsUsed to distinguish users
_gid24 hoursUsed to distinguish users
_dc_gtm_<property-id>1 minuteRestricts the number of calls made to the Google Analytics API
_gac_<property-id>90 daysContains marketing campaign related information for website visitors.
_utma2 years from set/updateTracks the first and last visit of each visitor to our website
_utmb30 mins from set/updateSets a timestamp when a visitor enters our website
_utmcExpires at end of browser sessionSets a timestamp after 30 minutes, if another page view does not occur. Works with _utmb to work out how long a visitor is on our website.
_utmt10 minutesRestricts the number of calls made to the Google Analytics API
_utmz6 months from set/updateStores the traffic source or campaign that explains how a visitor has reached our website.
_gaexpTypically 90 daysGoogle Analytics enables experiments to be run which seek to demonstrate how website visitors respond to different pages, page layouts, or content. This cookie is used to determine a website visitor's inclusion in an experiment and the expiry of experiments a user has been included in. Duration is determined by the length of the experiment, but this is typically 90 days.
_galiBrowser sessionImproves accuracy of analytics reports.
_gat_UA45 secondsRestricts the number of calls made to the Google Analytics API.
1P_JAR1 monthRegisters statistical data
DSIDBrowser session to 6 monthsLinks user activity across devices, if you are signed into a Google account.

Not logged in to a Google account: May record IP address.
Logged into Google account: Any data you have already shared with Google.

For more information:

Google Analytics website: Google Analytics cookie usage

Click here to read the Google privacy policy.

Google Tag Manager

Cookie list and descriptions
Cookie origin: Google Tag Manager
Cookie nameCookie durationCookie description
_hjTLDTestSessionDetects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.

Hotjar

Cookie list and descriptions
Cookie origin: Hotjar
Cookie nameCookie durationCookie description
_hjIncludedInSample365 daysHotjar software lets us monitor mouse movements, clicks and screen scrolls, so that we can assess how successfully website visitors find using our website. In order to identify the country a website visitor is in, the first three parts but not the fourth part of a user’s IP address is recorded. Data collected by Hotjar from our Website is for our internal use only. The information collected is used to improve website usability and is stored and used for aggregated and statistical reporting.

This cookie does not collect any personally identifiable data.

For more information, visit the Hotjar website.

Cookie list and descriptions
Cookie origin: Commercial Trust tracking
Cookie nameCookie durationCookie description
ctrustspotcode30 days, or until deleted or overwrittenWebsite visitors may reach our website having clicked through from an advert we have paid for. This cookie records a code we refer to as a “spotcode” that indicates to us which advertising source has generated the visit. This helps us optimise our marketing campaigns.
ctrustcampaign30 days, or until deleted or overwrittenWebsite visitors may reach our website having clicked through from an advert we have paid for. This cookie records the campaign name we assigned to the advertising that has generated the visit. This helps us optimise our marketing campaigns.
ctrustterm30 days, or until deleted or overwrittenWebsite visitors may reach our website having clicked through from an advert that we have paid to appear on a search engine when specific search phrases are used. This cookie records the search phrase that has generated the visit. This helps us optimise our marketing campaigns.
ctrustcmsid10 days, or until deleted or overwrittenIf a website visitor interacts with a rates table, this cookie records the page the table is on. This helps us understand how visitors are using our website.
Ctrustpid10 days, or until deleted or overwrittenIf a website visitor interacts with a product within a rates table, this cookie records the product in question. If the visitor submits an enquiry form, the details of the most recent product the user was looking at is passed on to the advisor handling the enquiry. This helps us understand how visitors are using our website and the type of product they are interested in when enquiring.
cookiesupdated1 month, or until deleted or overwrittenIf Commercial Trust tracking cookies are updated, this cookie show on what day.
Ctrustuniqueid10 days, or until deleted or overwrittenIf a website visitor requests a free download, this code is generated and added to a link sent to the individual by email. When the individual clicks through to the website, the code enables the document to be downloaded.

These cookies do not collect any personally identifiable data.

Cookies for security and consents

Cookie list and descriptions
Cookie origin: Google
Cookie nameCookie durationCookie description
APISID2 yearsUsed for security purposes.
CONSENT20 yearsUsed for cookie consent.
HSID2 yearsUsed for security purposes.
SAPSID2 yearsUsed for security purposes.
SID2 yearsUsed for security purposes.
SIDCC3 monthsUsed for security purposes.
SSID2 yearsUsed for security purposes.

Not logged in to a Google account: May record IP address.
Logged into Google account: Any data you have already shared with Google.

For more information visit the Google privacy policy.

Cookies for advertising personalisation and preferences

Cookie list and descriptions
Cookie origin: Google
Cookie nameCookie durationCookie description
DVBrowser sessionGoogle ad personalisation.
IDE1 yearGoogle ad personalisation.
NID6 monthsUsed to remember your preferences and other information, such as your preferred language settings.
OGP2 monthsUsed by Google to save user settings when the user views pages with embedded content from Google Maps.
OGPC2 monthsUsed by Google to save user settings when the user views pages with embedded content from Google Maps.
ANID1 yearThis cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
_gcl_au3 monthsGoogle AdSense for experimenting with advertisement efficiency
_gcl_aw3 monthsGoogle Ads conversion tracking, is used by the conversion linker for click information
_gcl_dc3 monthsGoogle Ads conversion tracking, is used by the conversion linker for click information
_gac_UA-XXXXXXXX-X3 monthsGoogle Ads conversion tracking, is used for click tracking when using auto-tagging in Goggle Ads
Cookie list and descriptions
Cookie origin: Microsoft
Cookie nameCookie durationCookie description
MR6 monthsUsed to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations.

Facebook tracking cookies

Cookie list and descriptions
Cookie origin: Facebook
Cookie nameCookie durationCookie description
fr3 monthsFacebook advertising - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_fbp3 monthsUsed by Facebook to deliver a series of advertisements

Zopim Live Chat cookie

Cookie list and descriptions
Cookie origin: Zopim
Cookie nameCookie durationCookie description
__zlcmid1 yearUsed by Zopim to provide live customer service chat on our Site. ... We use Google Analytics to understand how our media campaigns work and how you interact with our website in order to improve the user experience.

Click to read about Zendesk (Zopim) cookies.

How to delete cookies

Below you can access information on private internet browsing and how to delete cookies within some commonly used internet browsers.