Independently gathered customer reviews

Commercial Trust works with a third party company called Trustpilot, who help us by gathering reviews from clients we have worked with. By working with someone independent it is our aim to get honest, objective feedback on how we are doing, so that we can identify any challenges we need to overcome in our work towards great customer service and celebrate with our team the successes we have.

By addressing any failings and celebrating our successes it is our aim to improve our performance and thereby company's reputation in the eyes of our clients and potential clients, identify learning opportunities and effect change should things go wrong and acknowledge our team for the good work they do.

Excellent 9.1 from 0 - 10

Total Trustpilot reviews: 271

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Commercial Trust helped me to secure a …

5 stars

Commercial Trust helped me to secure a substantial second charge. I was advised to checkout my credit report and after having done so I secured a 3% drop in interest rate than I would otherwise have

Excellent Service cant faut

5 stars

Excellent Service cant faut...

The mortgage market has become …

5 stars

The mortgage market has become extremely complicated and I have found the staff at Commercial Trust to be extremely helpful, knowledgeable and willing to go the extra distance to 'get the deals done'....

Professional

5 stars

Professional, Efficient and Reliable. Friendly and informative staff. A stress free and pleasurable experience. Many thanks....

Everything from start to finish

5 stars

Everything from start to finish, was smooth and effortless. Contact was daily keeping you informed o...

Superb

5 stars

Superb! I am not one to take time to write reviews unless there is exceptional performance from a co...


Very good fast service & great helpful …

5 stars

Very good fast service & great helpful people...

I've used commercial trust 2 times and …

5 stars

I've used commercial trust 2 times and they are very professional,friendly and updated me all the ti...


Excellent friendly service

5 stars

Excellent friendly service. My mortgagee broker and the administrator who I mainly dealt with were ...

Fantastic customer experience

5 stars

Fantastic customer experience. CT were quick to respond to my initial contact, kept me up to date wi...


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